Core rule
Use Retena only for lawful, authorized business workflows where your organization has the right to process the connected content and where participants have received required notices.
Prohibited uses
- Illegal activity, fraud, harassment, exploitation, threats, discrimination, or content that harms people, businesses, or systems.
- Spam, unsolicited messaging, deceptive marketing, message blasting, or any attempt to bypass WhatsApp or other messaging-platform rules.
- Surveillance of employees, contractors, guests, clients, or other people without required notice, legal basis, and authorization.
- Processing full payment card numbers, bank account credentials, government identifiers, health information, children data, biometric data, or other highly sensitive information unless a written Retena agreement specifically permits it.
- Using Retena as the sole or final decision system for legal, medical, emergency, credit, housing, employment, insurance, financial, safety-critical, or other regulated eligibility decisions.
- Malware, credential harvesting, vulnerability exploitation, reverse engineering, rate-limit abuse, denial-of-service activity, or attempts to access data you are not authorized to access.
- Uploading content that violates intellectual property, confidentiality, privacy, publicity, or contractual rights.
WhatsApp and messaging compliance
Customers are responsible for the business relationship, notices, permissions, escalation paths, and platform-policy compliance for the people they message. Do not use Retena to route around messaging-provider restrictions.
Enforcement
We may remove content, limit features, suspend access, contact administrators, or terminate accounts when we believe use violates this policy or creates legal, security, privacy, platform, or reliability risk.